Who are we?
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. We have recently been recognised for our fantastic business achievements across a number of awards:
- Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability - Cardiff Life Awards 2024
- Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) - Cardiff Life Awards 2024
- Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation - Recruiter Awards 2024
- Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) - Fintech Wales Awards 2024
- Finalists for Best Technology (Checks Direct) - EntreConf Awards 2024
- Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award - Lloyd's Bank British Business Excellence Awards 2024
- Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) - TIARA Awards 2024
Job Purpose:
The Sales Team Manager will adopt a strategic approach to advance the Checks Direct brand and enhance sales revenue, playing a pivotal role in Business Development and Team Leadership. This is a 'Player/Leader' role; equal emphasis will be placed on generating a personal revenue stream (billing) and team management.
Main Duties:
- Ensure personal sales revenue targets are consistently achieved, and exceeded
- Ensure individual team members' sales revenue targets are being consistently achieved, and exceeded
- Proactively prospect via cold calling, in-person networking and social platforms
- Leverage virtual and in-person sales tools and tactics to ensure that both personal and team revenue targets are met and exceeded
- Represent Checks Direct at conferences, seminars, industry events and business networking
- Cultivate and nurture strategic partnerships with 3rd party providers, introducers and industry influencers
- Keep up to date with industry trends and existing and potential future competitors
- Coach, support and train the team in sales methodologies
- Drive, multi-stakeholder sales cycles and present our value proposition to all relevant stakeholders
- Manage all aspects of the sales cycle
- Work closely with the marketing and development teams to ensure sales objectives are met
- Develop and maintain a thorough working knowledge of the Checks Management System and services, including a deep understanding of their applications
- Develop a detailed understanding of Checks Direct's Capabilities, USPs and Differentiators
- Ensure that all stages of the sales cycle are undertaken effectively and concurrently to achieve the required results
- Identify and manage risk in business activities and take responsibility for reporting risks in a timely, open and appropriate manner
- Forecast, manage and update pipeline activities using available sales tools
- Train new hires and ensure a smooth onboarding into the sales team
- Track, measure and suggest improvements to KPIs that will increase the effectiveness of our sales and marketing efforts
- Track and communicate weekly goals and objectives to the team to drive consistent performance
- Conduct weekly progress pipeline meetings and provide day-to-day mentoring, coaching & professional development to the sales team, including weekly 1:1 meetings, shadow sessions, supporting sales functions to close challenging deals
Knowledge, skills and experience:
- Previous and proven experience as a manager in a senior role, overseeing a team in a demanding sales environment
- Competent salesperson with the ability to manage the sales process, end-to-end.
- Ability to communicate, present to and influence key stakeholders at all levels of an organisation, including executive and director level
- Ability to identify, open and grow new markets and geographies
- Experience of managing operational fulfilment of a service, to ensure customer satisfaction as a business scales
- Strong analytical skills for margin control - closely monitor e-commerce and gross profit margins to meet company targets, taking ownership of monthly sales projections
- Leadership and coaching skills
- Sales forecasting expertise
- Excellent numeracy skills
- Excellent communication - written and verbal (telephone)
- Ability to work under pressure and on own initiative
- Ability to work in collaboration with marketing, product and development teams to deliver projects and business objectives
- Full understanding of business development activities using different resources including social media
- Advanced Microsoft Package Skills (Word/PowerPoint/Excel etc.)
- Good knowledge of compliance and experience in vetting related legislation including that of the Disclosure and Barring Service, Rehabilitation of Offenders act would be highly advantageous
- Experience of managing the operational execution and working with developers and UX designers
- Knowledge of agile/DevOps/project management methodologies and software development lifecycle processes
- Digital marketing campaigns knowledge and related experience
- Valid Full UK Driving License
Personal Qualities:
- Self-motivated and enthusiastic
- Innovative, confident and tenancious
- Able to develop effective working relationships
- Strong team player
What we offer:
Fantastic employee benefits including:
- A flexible working environment, with the opportunity for hybrid working
- Health Cashback scheme
- Life Assurance of 4 x salary
- Pension Salary Sacrifice Scheme
- A generous annual leave entitlement of 28 days holiday plus bank holidays (rising to 30 days holiday after two years' service)
- Opportunity to purchase additional annual leave through salary sacrifice
- Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
- Free on-site parking
- On-site Gym