To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.
To ensure complaints are dealt with and responded to within time frames and monthly targets are met.
Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
General
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
We are looking for a candidate with experience of working in Business Rates or similar environment within Revenues, possess a high level knowledge of Business Rates legislation, including the enforcement process.
Able to use Academy Revs & Bens and Enterprise (formally information@work) systems.
I am working with an international law firm based around St. Pauls and they are looking for a Junior Legal Secretary to work 9.30am-5.30pm Monday to Friday on a 12 month contract.
They also offer hybrid working and a salary up to £32,000.
We are currently partnered with a leading global consulting firm, headquartered in the US and with major offices in London, to find them a Litigation Support Specialist.
This role will see you working on a range of duties, holding responsibility for producing and coordinating complex litigation documents and exhibits for final audit reports to be presented to forums.
You will research and proofread audits and exhibits to ensure they are fit for presentation.