Posted by Imperium Financial Recruitment • £23K/yr to £26K/yr
General
As a Case Manager, you will be responsible for working closely with the advisers in the gathering of information in support of all new applications and taking frontline enquiries from customers.
Responsibilities and Duties
Interact and provide updates to customers, lenders and advisers as required.
Provide proactive customer service for inbound and outbound communication by telephone and email.
Posted by Imperium Financial Recruitment • £20K/yr to £25K/yr
General
As a Case Manager, you will be responsible for working closely with the advisers in the gathering of information in support of all new applications and taking frontline enquiries from customers.
Responsibilities and Duties
Interact and provide updates to customers, lenders and advisers as required.
Provide proactive customer service for inbound and outbound communication by telephone and email.
Starting salary: £26,250 (pro rata for part-time roles)
Both full and part-time opportunities are available
Southway Housing Trust is a community-based housing organisation committed to providing high-quality services to the people and neighbourhoods that we work in.
As a Customer Enrolment Administrator, you will be responsible for successfully switching customer's payment services from their previous provider, up to that supply becoming live with Clear Business.
We are looking for colleagues who wish to excel and are driven to succeed, all we ask is that you are a brilliant listener, have a passion for problem solving, and ability to empathise and understand customer needs.
What we want you to do
Ensure new customers are successfully on-boarded with right first-time provisioning of contracts received from Sales, including quality control of contracts received.
You will support our client and adviser needs with the highest professional standards and ensure all aspects of the role are met by following our brand and company guidelines.
As a dedicated member of our SIPP administration team you will undertake day-to-day administration work processing requests with vigilance and caution whilst going the extra mile.