Our Role
As a Customer Enrolment Administrator, you will be responsible for successfully switching customer's payment services from their previous provider, up to that supply becoming live with Clear Business.
We are looking for colleagues who wish to excel and are driven to succeed, all we ask is that you are a brilliant listener, have a passion for problem solving, and ability to empathise and understand customer needs.
What we want you to do
- Ensure new customers are successfully on-boarded with right first-time provisioning of contracts received from Sales, including quality control of contracts received.
- Handle customer order enquiries and requests for support during on-boarding and support the customer to diagnose and resolve set-up issues.
- Actively contribute to improving customer journey and experience.
- Develop an in-depth knowledge of our systems, products and processes, and support colleagues with queries.
- Resolution of basic queries or exceptions preventing successful service activation.
What success in the role looks like
- All sales processed within 24hrs on receipt.
- Resolution of any queries preventing successful service activation within SLAs.
- 100% Ownership of customer resolution and case management.
- Deliver a consistent high level of customer experience.
- Resolution of all customer queries and faults within agreed SLAs.
What you need to have already done to be right for this role
- Experience of working in a team environment.
- Previous experience in payments preferred but not essential.
- A proficient level of computer literacy, essential.
- A basic level of understanding of B2B provisioning processes, preferred but not essential.
Skills
- Excellent written and verbal communications skills, with an ability to adapt communication styles to individual customers.
- High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of your own work.
- The drive, curiosity and determination to resolve onboarding issues maximising potential of successful switching of services.
- A genuine interest in your own development and learning needs, with the energy and desire to act on them to improve your performance.
- A professional, friendly and helpful demeanour, with the desire to create great working relationships with both colleagues and customers.
Our Story
Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.
For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.
Why Choose Clear Business?
At Clear Business, we don't just do jobs, we do careers. We've got ambitious growth plans, and our people will grow with us. So, we'll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities. Clear Business is a great place to work, made better by you.
In return for your hard work, you'll get
It takes all kinds of people to make Clear Business the success that we are, and we've got a range of benefits to make sure everyone is happy.
- Pension contributions and life assurance coverage.
- Generous discounts at numerous high street and online retailers.
- 25 days of annual leave, increasing to 28 days based on tenure.
- Enjoy your birthday off every year.
- Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
- Cycle to work and travel loans for people wanting a greener commute.
- Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
The important extras
- Hybrid working model: the choice to work remotely for three days.
- Engage in charity fundraising and volunteering activities as part of our giving back initiative.
- Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
- Full time/Permanent contract of 37.5 hours per week.
- No weekends and every bank holiday off.
What happens next
If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click 'Apply' today to take the next step in your career.
Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.
All successful candidates will be subject to pre-employment checks.