Kenton Black is a recruitment partner to a scientific laboratory based in Slough who are looking for a client services/customer services manager to join their team.
Key Responsibilities
Respond to customer queries efficiently within 24 hours.
As our Client Services Manager you will understand your clients and their needs, inside out.
You'll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio.
You'll ensure that effective and efficient services are delivered to contractual service level agreements and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plan.
You will assist the Client Services Team Leader to provide our services to our clients and also assist our agents in the field.
The primary purpose of the role is to deliver an excellent customer service and experience for both the Company and its customers by working in our Client Services team.
The role is located in our Romford office and involves working with a growing team that works across a range of working times to deliver the full range of services we provide.
The Client Manager will be responsible for managing a portfolio of clients, providing comprehensive accounting services, and building strong client relationships.
We are are seeking a skilled and experienced Client Manager to join the team of your new Accountants.
General
ProTalent are working alongside a reputable accounting firm located in Sutton, Surrey, dedicated to providing high-quality financial services to a diverse range of clients.
As our clients Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of their payroll solution business.
Please note we are looking for a candidate that has worked in the PAYE Umbrella sector.
Representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement.