Our leading Financial Services client is looking for highly skilled Project Manager to join their team for a 6 months initial contract.
The Consultant will be responsible for developing a comprehensive customer communications approach targeting millions of customers for client.
The goal is to enhance customer engagement, improve satisfaction, and ensure effective, consistent, and compliant communication across all channels via supporting the PDP process within P&S and coordinating the implementation across Open, Heritage and Policyholder Asset Management teams supporting the implementation of the clients private markets SAA.
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
As the Service Manager will own and deliver medium scale services or will take responsibility for part of a large service under the direction of a senior delivery manager, to client and cost, risk, quality and service performance targets.
Typically these services will include systems; applications, technical infrastructure, business process and IT service provision, using multiple delivery channels.
This role involves conceptualising, planning, executing and managing events including client workshops, conferences, exhibitions and social client events.
Our client is a leading global financial services firm, providing a wide range of investment banking, securities, investment management and wealth management services.
They are currently seeking a highly organised and detail-oriented Events Manager to join their dynamic team.