Posted by Page Personnel Finance • £40K/yr to £46K/yr
General
The Client Services Associate is a pivotal role for maintaining strong relationships with clients in the financial services sector, ensuring their needs are met and their expectations are exceeded.
Our client is a leading player in the Investment Management space and has seen strong growth year on year since their founding.
Description
Enquiry Management - handling inbound calls and emails from our clients and delivering industry leading client service quality to our stakeholders.
We are on the lookout for a Client Relations Administrator to join our client in Edinburgh.
You will be joining the Client Solutions department on a 12-month FTC with a salary of £25,000.
You will be working 35 hours each week, core hours are 8.30 am to 5.30 pm on a rota basis Monday to Friday, including an unpaid break for lunch of 1 hour.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
Join a dynamic and customer-focused team with a prestigious organisation as a Customer Service Advisor in the Splott area of Cardiff.
As a Customer Service Advisor, you will play a vital role in providing prompt and accurate support to customers via phone and email, ensuring their needs are met and their questions are answered.
We are looking for team members to support a busy office, delivering exceptional service to valued customers and supporting with administration.
In-Person & Online Customer Service Advisor / Customer Care Representative who has previous experience in a similar Customer Support / Customer Contact environment with excellent interpersonal and communication skills, who is able to act with diplomacy and tact is required for a well-established organisation based in East London.
APPLICATION PROCESS: Candidates will be required to complete an Application Form, which we will send out in a separate email.
Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.
What it's like to work at Landmark
We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.
At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity.
As a Sales Support Assistant, you will play a crucial role in supporting the Financial Advisor and Senior Partner in generating leads and driving sales campaigns.
Your responsibilities will include proactively contacting existing and prospective customers, liaising with agency teams to generate leads, and supporting the training and development of the team to enable cross-selling of financial services products.