To ensure complaints are dealt with and responded to within time frames and monthly targets are met.
To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.
Service management (SC/NPPV3/CTC) consultant; Inside IR35
Day Rate: On request (Request made by end client)
My client currently is a supplier into a London based Law Enforcement agency, supplying a full PMO team solution working on a Digital transformation programme.
A leading global company is seeking a dynamic and proactive Service Delivery Manager II to join our Pro Advisor team.
In this role, you'll partner with Account Managers to activate customer subscriptions, accelerate adoption of our products, and ensure a seamless customer journey from onboarding to professional services hand off.
Are you passionate about customer success and software solutions?
A leading global company is seeking a dynamic and proactive Service Delivery Manager II to join our Pro Advisor team.
In this role, you'll partner with Account Managers to activate customer subscriptions, accelerate adoption of our products, and ensure a seamless customer journey from onboarding to professional services handoff.
Are you passionate about customer success and software solutions?
Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service.
Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence.
Service Care Solutions are recruiting for a Reablement Practice Manager on behalf of London Borough of Newham.
The successful candidate will be responsible for the direct line management, supervision and approval of reablement plans for up to seven reablement staff, including SWs, Reablement Officers, and Social Care Officers.
They will also be responsible for case direction and recording case directions, performance management, and reports to the reablement Team Management.
Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
General
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
We are seeking an exceptional Assistant Director of Customer Service and Transformation to lead the creation and operational excellence of a new Customer Experience approach and Customer Hub, for a local authoruty in Surrey.
Are you a visionary leader with a passion for transforming customer experiences?
We are recruiting for an enthusiastic, motivated, and committed Deputy Manager, with experience working with adults with a learning disability/autism and complex needs to join an exciting organisation.
Closing Date: 20th June 2024 we reserve the right to close the role early if we find a suitable candidate.