Are you passionate about customer success and software solutions? A leading global company is seeking a dynamic and proactive Service Delivery Manager II to join our Pro Advisor team. In this role, you'll partner with Account Managers to activate customer subscriptions, accelerate adoption of our products, and ensure a seamless customer journey from onboarding to professional services handoff. If you're ready to make a significant impact on customer activation and retention, this role is for you.
Key Responsibilities
Product Knowledge: Develop a deep understanding of the company's products and solutions.
Customer Activation: Collaborate with Account Managers to activate customer subscriptions and increase product adoption.
Customer Journey Management: Guide customers from the start of their journey through to handoff to Professional Services.
Project Participation: Engage in cross-departmental projects to enhance our customer activation and retention strategies.
Skills & Qualifications
Customer Engagement: Proven ability to build urgency and encourage customers to activate and utilise their subscriptions.
Relationship Management: Effectively manage relationships with multiple external partners and internal sales teams.
Time Management: Proactively plan and act swiftly to maximise performance.
Learning & Adaptability: Demonstrate the ability and desire to learn and stay updated with software solutions.
Communication: Strong experience engaging with customers via outbound calls and emails, with excellent written, verbal, and presentation skills.
Product Onboarding/Training: Experience in delivering software-based product onboarding or training.
Attitude: Displays tenacity and a 'can do' attitude, working autonomously to maximise customer reach.
Customer Obsession: Deeply understand customer pain points to deliver the most appropriate solutions.
Team Collaboration: Work to identify and build relationships with all relevant stakeholders to deliver results.
Education & Experience
Previous experience in a similar role within a sales or service delivery environment is preferred.
Proven track record of customer engagement and software-based product training.
Interview Process
Stage 1: 30-minute screening call with Jai and one other team member.
Stage 2: 90-minute craft presentation (preparation required).
Candidates are expected to use the STAR format during the interview process.
If this sounds like YOU do not hesitate and click APPLY today!!!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.