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We are working with a Greater Manchester Authority to find a Client Services Manager on a permanent basis. Job Type: Full-time Salary: £45,495 - £49,590 Location: Office based. Later potential for hybrid working. An exciting opportunity has arisen within the Corporate Property team, which is at the heart of delivering the Strategic Asset Management Plan (SAMP). The team plays a pivotal role in managing approximately 1,700 assets across the borough, contributing to the regeneration programme and capital projects valued at over £50m. As a Client Services Manager, you will be instrumental in commissioning and managing property services, ensuring the Council's property assets are utilised effectively to support residents, businesses, and visitors. Day to Day of the role: - Work closely with client service areas to understand and fulfil property requirements, ensuring optimal accommodation for high-quality service delivery. - Challenge and collaborate with client service areas to optimise accommodation occupancy and develop agile working opportunities. - Act as a technical expert in property specialisms such as Estate/Asset Management, Valuation, Facilities, or Programme Management. - Represent client service areas at the Asset Management Group, ensuring accommodation objectives are highlighted and represented. - Commission services from the supply chain and approved contractors to meet client service requirements. - Collaborate with other Client Service Managers to develop a comprehensive Asset Management Plan, capital programme, and capital maintenance programme. - Identify assets surplus to requirements for potential development or sale. - Manage budgets and project timeframes effectively. Required Skills & Qualifications: - Thorough knowledge of legislation and working methods supporting technical specialisms in property. - Experience managing multiple projects and programmes within a local authority/public environment. - Ability to prepare and manage large budgets across multiple service areas. - Confidence in working with various client service areas, end users, senior management, and Council Members. - Skilled in report writing, with the ability to advise senior management on asset performance and budgets. - Experience managing supply chain partners for commissioning services or communicating requirements within specialisms. - Proficiency in Word, Excel, PowerPoint, and independent IT use. - Chartered status in a Property-related discipline or extensive senior-level management experience in Estate/Asset Management, Valuation, Building Surveying, Facilities, or Programme Management. - Membership of RICS, BIFM, CIOB, or equivalent. - Formal Management/leadership training. If you are interested, or have any questions, please let me know.
A Client Service/Customer Relationship Manager is required for a leading player in the commercial HVAC world a business that works with a blue-chip client list across the UK (2,000 sites) that they service from their six office locations. Recent growth within the business has meant they are looking for someone who will be responsible for managing the service and maintenance contracts they have across central London, ensuring client service levels are maintained at a peak level and customer satisfaction is achieved (they have a 98% customer retention rate). You will manage a team of mobile engineers that are on client site delivering installations, remedial work, and maintenance you will also manage the associated P&L keeping a keen eye on bottom-line figures and cost control. You will be adept at managing customer relationships ensuring contract renewals are consistent and remedial works are delivered in a timely manner with a high level of quality. You will be a driven and perceptive Service Manager or Operations Manager who has a track record of people management, strong leadership, and a canny hand at managing P&L. The business is unusual in their industry in that they have built the company on an employee ownership model, where every single employee (over 140) contributes to the growth and evolution of the company and is rewarded accordingly. They empower every employee to be a key factor in the company's success striving for excellence and pursuing continuous improvement both internally and externally with their customers. Client Service/Customer Relationship Manager Responsibilities/Skills required: Strong track record in service management or operations management Experience managing a team of engineers Excellent planning and resource allocation skills Knowledge of the HVAC industry would be beneficial, namely air conditioning, heating, cooling, wet systems and plant rooms Exception customer service skills with an ability to manage a range of client conversations such as technical information, service/maintenance discussions, planning remedial works, and maintaining a high level of customer satisfaction P&L management experience with a cost-control mindset Salary and Benefits You'll Receive as Client Service/Customer Relationship Manager: Salary up to £60K (DOE) Car allowance Pension Annual bonus scheme (based on team net profit, service levels etc) Employee-owned trust profit sharing each year (after the first full year) To apply for this role as Client Service/Customer Relationship Manager, please click apply online and upload an updated copy of your CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.