Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Do you have experience within a call centre environment, with a passion for helping people with the ability to make people feel listened to and valued?
If you are a confident, compassionate and positive person who always delivers a first-class customer experience during difficult times this is the role for you.....
Are you looking for an opportunity where you can really make a difference and take ownership of a problem and see it through to the end?
Posted by Public Practice Recruitment Ltd • £50K/yr to £70K/yr
Calling all experienced Client Managers!
This Client Manager job in Birmingham is a unique change to join a talented team that's offering impressive pay, development opportunities, and a defined path to progression.
ChapmanTate Associates are working in partnership with a well-established Managed Service Provider (MSP) to recruit a talented and dynamic Service Desk Manager.
In this role, you will lead a team of 20-25 engineers across 1st, 2nd, and 3rd line support while also remaining hands-on with technical duties, particularly in Azure, Microsoft Servers, and SQL Databases.