The successful candidate will be responsible for providing excellent customer service to tenants and homeowners who require assistance with their housing repairs.
This company is looking for a highly motivated and skilled individual to join their team as a Customer Service Advisor - Housing Repairs.
Contracts Length: 6 months with a possibility of getting extended.
Reed Public Sector is urgently recruiting for 5 Customer Service Advisors for housing repairs team in a Local Authority in Berkshire.
Main Duties and Responsibilities
To provide an excellent and consistent customer fulfilment service to our customers by delivering statutory and non-statutory activity and complying with the relevant legislation and statute, standards, service level agreements, policies and processes.
Role summary - The Customer Fulfilment Centre Advisor will be responsible for providing excellent customer service to residents who are enquiring about their council tax and housing benefits.
The successful candidate will be required to handle a high volume of calls and emails and will need to have excellent communication skills and attention to detail.
Key Responsibilities
Handle a high volume of calls and emails related to council tax and housing benefits.
The Customer Fulfilment Centre (CFC) Advisor is a crucial service delivery role in the Customer Fulfilment Centre which assists by providing high performing, effective and consistent services to residents, businesses and partners.
Reed Public Sector is recruiting for a Customer Fulfilment Centre Advisor for a local authority in Berkshire.