Customer Service Advisor, Housing Repairs

Reed Public Sector is urgently recruiting for 5 Customer Service Advisors for housing repairs team in a Local Authority in Berkshire.

Contracts Length: 6 months with a possibility of getting extended.
Rate: £13.47 to 15.00 per hour - depending on experience
Hybrid working

Main Duties and Responsibilities

1. To provide an excellent and consistent customer fulfilment service to our customers by delivering statutory and non-statutory activity and complying with the relevant legislation and statute, standards, service level agreements, policies and processes.
2. Effectively deal with enquiries and case work using the appropriate channel (telephone, online form, social media, post, chat, email, public consultation, face-to-face or systems); escalating enquiries and case work where it is appropriate to do so.
3. With a high degree of attention to detail and by applying the correct policy or statute, log enquiries, make bookings; validate and process applications accurately and appropriately.
4. Confidently, impartially, politely and compassionately provide advice, guidance and signposting to customers, partners, and businesses.

Experience

1. Experience of working in a performance driven customer services and administrative environment
2. Experience of communicating with a wide variety of customers in a sensitive and tactful manner and will demonstrate the confidence to handle difficult situations.

Sounds like something you have expertise in??

Apply Now!!

alternatively contact Muzna Naqvi at Reed Reading office.