To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise.
General
Our client is a leader within the built environment, working on multi-million projects throughout the UK.
Opus People Solutions are recruiting on behalf of Milton Keynes City Council for a Customer Liaison Officer to join the Childrens Social Care department supporting with enquiries in relation to child protection, safeguarding and family support.
A reputable Social Housing provider that provides a safe housing community for the residents of Sheffield is looking to add a tenant liaison officer to their team to look after the residents.
In this role you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that customer accounts might face with accuracy and efficiency.
Reed in Colchester are delighted to be supporting our local client seeking a dedicated and enthusiastic Customer Service Executive to join their team on a Temporary to Permanent basis.
Key Responsibilities
Liaise closely with customers to ensure best in class customer service.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.