We are seeking a Housing Liaison Officer to join our dedicated Private Housing Standards team. This role is crucial in regulating privately owned housing, ensuring properties are safe and habitable. As the sector grows, it's vital that tenants have a reliable point of contact for concerns about their homes. The Liaison Team serves as the first line of support for tenants and provides administrative assistance for licensing programs.
Day-to-day of the role:
- Serve as the first point of contact for tenants experiencing issues with their rented properties.
- Handle incoming customer calls and manage the customer inbound inbox, providing timely and effective responses.
- Perform initial assessments (triage) of reported housing issues, with support from housing support officers.
- Provide administrative support for Mandatory HMO Licensing and Selective Licensing.
- Maintain high standards of customer service and ensure all interactions are handled with empathy and professionalism.
- Utilise Microsoft and other IT packages to record, track, and manage customer queries and cases.
Required Skills & Qualifications:
- Proven experience in a customer service environment, preferably within an office setting.
- Excellent communication and interpersonal skills.
- Drive and enthusiasm for delivering an exceptional service to customers.
- Confidence in using Microsoft Office and other IT systems.
- Ability to work independently and as part of a wider team.
- Flexibility and adaptability to manage a variety of tasks and respond to varying customer needs.
Benefits:
- Competitive salary of £12.93 per hour
- Office-based role from 9am to 5pm M-F, with the possibility of flexible working hours.
- Opportunity to make a significant impact in the community by ensuring safe housing standards.
- Be part of a highly motivated team passionate about tenant and landlord welfare.
- Professional development and training opportunities.
To apply for the Housing Liaison Officer position, please submit your CV highlighting relevant skills and experience
What Reed can offer you as a temporary employee.
- A dedicated consultant who will act as your key point of contact during and between any bookings
- Secure & online time sheet system which is quick and easy to use
- A self-service portal to access holiday requests/ Payslips/ P45 at your own leisure
- A dedicated payroll team
- Access to free training
- Access to discount club/ healthcare/ reed rewards
- Pension /paid holiday scheme/ maternity benefits
- Contacts for other Reed consultants and divisions
- Opportunities to work with some of the UKs leading employers including local authorities, NHS and local SME's