As a Customer Service Advisor, you will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.
Role Objective: Join our clients Customer Service Scheduling and Delivery team where you will play a crucial role in ensuring the efficiency and effectiveness of their Field and Contact Centre operations.
Key Accountabilities
Schedule customer-appointed and proactive work for our field technicians and repair crews.
We're proud to be recruiting on behalf of our high-profile energy client for a Senior Reporting & Analytics Analyst!
The role will entail experience in SuccessFactors MyHub Report Centre, HR data analysis & customer engagement within the UK FDRO (Finance & Data Reporting Office) part of Enterprise Business Services.
FDRO strengthens our clients capability and efficacy of the end-to-end data lifecycle, from data governance, data quality, data engineering and global reporting and analytics.
Our leading financial services client in the West Midlands is recruiting for a highly accomplished, Senior IT Workstream Lead for an initial 9 month contract, to join them on the successful delivery of two IT/Cloud projects/programmes, based at their superb HQ premises in Warwickshire.
Senior IT Workstream Lead - Financial Services - Life & Pensions
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.