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We are delighted to be working alongside a reputable retail specialist dedicated to providing exceptional products. Our clients are committed to delivering unparalleled customer service and ensuring customer satisfaction at every interaction. As they embark on their busy season they are seeking several temporary Customer Service Advisor to join their dynamic team. Starting Date is Tuesday 21st of May Hours: 9-6pm (4x weekdays 1x weekend day) Free Parking Onsite Hourly Rate: £10.59 Full Paid Training Temporary work ongoing until June/July 2024 Would consider part-time candidates Job Overview: As a Temporary Customer Service Advisor, you will play a crucial role in delivering outstanding customer experiences. You will be responsible for handling inquiries, taking orders, resolving issues, and providing support to our valued customers through various communication channels. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Assist customers with product information, orders, billing inquiries, and general support questions. Troubleshoot and resolve customer issues with efficiency and professionalism. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to address customer concerns and improve overall customer satisfaction. Stay up-to-date on product knowledge, company policies, and procedures. Identify opportunities for process improvements to enhance the customer experience. Uphold company values and adhere to established guidelines and standards. Qualifications: Previous experience in customer service or a related field is preferred. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and courteous under pressure. Flexibility to adapt to changing priorities and work schedules. A positive attitude and a genuine desire to help others. Benefits Competitive hourly wage Opportunity to gain valuable experience in customer service. Flexible work schedule Supportive team environment For more informtion contact Sian Burke
Customer Service Advisor Portsmouth £11.53 Temp to Perm Full time - 37.5hpw IMMEDIATE START My client are a Waste Management company based in Portsmouth who are looking for professional Customer Service advisors to join the team due to growth. The role will be to provide an excellent service as first point of contact to all customers in line with company standards. Arranging the most effective waste solution for the customer and proactively seek opportunities to upsell to customers. Resolve problems by clarifying issues and providing solutions, escalating unresolved problems when appropriate. Requirements Provide an excellent service as first point of contact to all customers in line with company standards. Arranging the most effective waste solution for the HIPPO customer and proactively seek opportunities to upsell to customers. Resolve problems by clarifying issues and providing solutions, escalating unresolved problems when appropriate. Identify the most suitable waste solution and capture all the relevant details from the customer in the system in an accurate and efficient manner, processing payments when required. Resolve customer complaints in a professional manner, ensuring you provide a resolution adhering to the Company's procedures and escalate where appropriate. Proactively seek opportunities to effectively upsell DS packages to customers, making them aware of promotions and reinforce the benefits. Complete tasks as required and support other departments within the business when requested to do so Apply now or call Lynsey for more info Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.