At Reed, we are always on the lookout for skilled Receptionists with experience in the office environment on a temporary basis. We are currently working with a return client to recruit a temporary Customer Service Advisor.
REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor.
This is an excellent opportunity for an individual with a background in Customer Service.
As a Customer Service Advisor your duties will include but are not limited to:
- Case manage complaints on behalf of our customers through to resolution
- Work closely with the teams across all service areas and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed
- Engage with the customers to understand how the issues are affecting their lives and prioritise your caseload accordingly
- Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions
- Provide customers with regular updates on the progress of their complaint