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Closing Date: 30 JuneLocation: LondonContract: PermanentShift Pattern: Full time, Monday-FridayAbout the role:The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company. As a Client Manager, you're the primary representative and face of The B-Hive. Reporting into the Senior Client Manager, you'll be hands on, managing relationships and delivering briefs across internal and external stakeholders and dealing with our creative and production team to deliver first-class projects.In this role, you'll be the one of the key client contacts within one of our latest and high-profile accounts, managing key retail initiatives across paid media and liaising with multiple agency partners to deliver cross-functionally. Key Responsibilities:Working as part of the client management team, you will be responsible for coordinating and delivering high-profile projects across paid and owned channels. Running projects and owning your client relationships, being confident and comfortable to challenge and develop the brief with clients.Manage multiple campaign deadlines, ensuring issues, risks or challenges are communicated and upholding the agency standards of ensuring great work is delivered.Taking the lead in client meetings, presentations, and signoffs both virtual and in-person.Being the delivery expert for your account ensuring your pushing for opportunities and continuously proposing solutions with a positive, can-do attitude.Coordinate and partner with Project Managers to support plan, track and deliver end-to-end projects for a variety of campaign and channel requirements.Proactive, continuous improvement of processesSupport the finance process, staying on top of tracking scope, estimating, and tracking budgets and ensuring monthly updates are on track.Support wider Client Management team across accounts and workstreams, where needed. What you'll need to have: 5 years Account Management experience within agency or related creative environmentExperience working and collaborating with media agencies and delivering creative against large media plansFluent in project management principles specifically delivering omni-channel creative assetsStrong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levelsGood with numbers, calculating and developing estimates for clients.Confident and highly organised, with good listening and note taking skills.Smart, friendly, pro-active, and objective focused, always keeping the customer in mind.Passionate about producing great creative. It would be great if you also have: Degree level educationProven use of project management methodologies to deliver projects on time, to budget and expected quality. About No7 Beauty Company:No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - we're innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.Our benefits: Retirement Savings PlanEnhanced maternity/paternity/adoption leave payDiscretionary annual bonusGenerous discount on our own brands and partner businessesFlexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and much more. We have a great range of benefits in addition to the above that offer flexibility to suit you - go to working-here to find out more. (Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company and may not be accurate) What's next: If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you'll be notified by email. We're always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.#LI-Onsite
Location: LondonClosing Date: 30 JuneContract: PermanentShift Pattern: Full time, Monday-FridayAbout the role:The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company. As a Senior Client Manager, you're responsible for the success of your account, leading on day-to-day operations and team development. Reporting into the Head of Client Services, you'll be hands on, managing your account like a business, developing relationships, onboarding new business, and participating in the delivery of high-profile campaigns.You'll support the Head of Client Services to create momentum within the team to deliver high quality work, and drive growth. Working with other Senior Client Managers, you'll shape the team by overseeing delivery and supporting the strategic development of the account whether that is identifying opportunities or finding creative solutions to ensure success for our stakeholders and colleagues.Key Responsibilities: As the account lead, you'll be the main contact for clients on your account, being the go-to-person both internally and externally and responsible for ensuring both yourself and supporting team are delivering integrated campaignsEnsure client briefs are clear and align to business objectives with the confidence to challenge and develop them with the client. In turn, producing an inspiring creative brief that strives for exceptional outputs.Partnering with other creative and production agencies on delivery, working as one team and maintaining good communication and collaboration at all levelsEnsure scope of work is being managed and appropriately delegated across the team depending on skillsets requiredCollaborate with Project Management team to ensure all campaigns are running as planned and delivering multi-channel campaigns to multiple paid media partners and/or owned channelsManage the finance process, staying on top of tracking scope, estimating, and project budgets with your teamManage multiple campaign deadlines, ensuring issues, risks or challenges are communicated and upholding the agency standards of ensuring great work is delivered.Taking the lead in client meetings, presentations, and signoffs both virtual and in-person.Being the delivery expert for your account ensuring your pushing for opportunities and continuously proposing solutions with a positive, can-do attitude.Proactive, continuous improvement of processes for your area and in line with other account leads within B-HiveSupport Head of Client Services in areas of growth and be able to confidently communicate the agency's offeringActively contribute to Client Services and agency culture by leading by example, mentorship and nurturing wider innovation, creativity and fun What you'll need to have: 5 years as a Senior Account Manager or Junior Account Director within agency or related creative environmentBackground in line management and developing account teamsExcellent written and verbal presentation skills including data and reporting; a storytellerExperience working and collaborating with media agencies and delivering creative against large media plans.Fluent in project management principles specifically delivering omni-channel creative assetsStrong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levelsNumerate with skills in estimating creative delivery fees, creating reports and dashboards.Passionate about producing great creative. It would be great if you also have: Retail account experienceExperience managing TV and Radio About No7 Beauty Company:No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - we're innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.Our benefits: Retirement Savings PlanEnhanced maternity/paternity/adoption leave payDiscretionary annual bonusGenerous discount on our own brands and partner businessesFlexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and much more. We have a great range of benefits in addition to the above that offer flexibility to suit you - go to working-here to find out more. (Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company and may not be accurate) What's next: If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you'll be notified by email. We're always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.#LI-Onsite