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Your new company Our client is a leading manufacturer of luxury beverage machines operating across the country. They pride themselves on the service they provide to customers as well as the aftercare for their new and existing customers. Your new role Carry out after sales technical support, resolving incidents and repairs in assigned area, according to the instructions of the After Sales Manager and the established procedures, with the objective of ensuring support to the Sales Department, the satisfaction of internal and external customers and identifying new business opportunities. Receive, manage and ensure the resolution of incidents, coordinating with the rest of departments and communicating the outcome to the client. Agree if the incidents reported by the clients can be approved under guarantee of the products or not. Identify the problems and record all the information for the analysis of cause and ensure corrective action is completed. Detail and update the technical documentation, spare parts and repair methods, etc. Train the technicians of the distributors and/or operators in the use of the products. Visit clients and attend trade fairs as technical support to the sales staff. Identify and communicate new applications and/or opportunities for product improvement and increase sales from the requirements identified by the clients. Support in the development and results from the field tests for new products. Identify and propose continuous improvement for maximising the processes in the workplace. Actively collaborate with other internal departments, assuming After Sales functions according to companies internal processes, in order to assure proper analysis and implementation of actions to progress on the continuous improvement of the group Ensure correct use and maintenance of the tools, manuals and/or equipment required for doing the assigned tasks. Ensure the updating and accuracy of the databases of the department. Ensure the achievement of the established deadlines in actions where it is required. Ensure the compliance of the current standards and of the internal procedures that affect the activities in your area. Ensure the security and safety in the workplace and other jobs in your area, according to the established procedures and the current standards with respect to the material on risk prevention in the workplace. Any other requirements in the job or professional group that you belong to or that are attributed to you What you'll need to succeed Knowledge of continuous improvement and problem-solving tools. Work on initiative Organisational and planning skills Manage own workload Proactive thinker Driver to deliver on customer and business needs Customer service. ISO Standards. Risk prevention. What you'll get in return Salary: £32-33k Freedom to manage your own workday and travel across the country Company car Other benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk