As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Perks & Benefits: Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more
As a leader, you will be a role model inspiring and holding others to account for delivery against all operational and financial targets whilst ensuring exemplary standards of health and safety and compliance with statutory legislation.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?
This involves managing a comprehensive advice and assessment service to determine the council's duties under the Housing Act 1996 and the Homelessness Reduction Act 2017.
To ensure the delivery of a high-quality, customer-focused housing options service for households approaching Lewisham as homeless or in housing need.
The role includes overseeing holistic assessments, creating personalized housing plans, and providing timely interventions to minimize reliance on statutory and crisis services, such as emergency and temporary accommodations.
We are working with a membership organisation based in Central London, who are seeking an administrator to join one of their busiest departments, on a 3 month fixed term contract.
The company, as a whole, pride themselves on their welcoming and supportive culture and they'll be plenty for you to learn in the three months that you are with them.
You will join well-established company, in unique industry so this will be fantastic opportunity to step into something different.
Team Manager, £43ph, Adults Complex Care Team, Hackney
Pertemps are recruiting for an experienced Team Manager to join the Complex Care Team.
This is a community-based case management team; the postholder will lead and manage a team of practitioners of varied professional backgrounds with a focus on residents, effectively using resources to help people maximise their independence and wellbeing.