You will play a crucial role as part the Resourcing Planning team, monitoring service levels and site performance within the omni channel contact centre.
CCP are delighted to be supporting an expanding independent organisation with the appointment of a Real Time Analyst on a full-time basis.
You will be responsible for maximising performance and efficiency, demonstrating initiative and strong decision-making skills.
CCP are partnering with our client as they look to recruit a new Contact Centre Manager.
This is a hybrid based role, just outside of Liverpool.
CCP are delighted to exclusively partner with a brilliant established privately owned family business, who are evolving due to exceptional business performance.