Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
General
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
Posted by Oxford Innovation Space • £29K/yr to £32K/yr
Founded by the Oxford Trust in 1987, Oxford Innovation Space (OI), is the UK's leading provider of innovation centres, supporting the growth of early business stages through flexible and affordable workspace office, workshop or laboratory and a network of Innovation Directors providing information and guidance.
Discover outstanding workspace to create, inspire and innovate among some of the brightest minds in the business, with our flexible office space, coworking and workshop units in Fareham.
Fareham Innovation Centre is the gateway of the engineering, marine, and aerospace industries in Hampshire.
Posted by AMR - Specialist Property Recruiters • £30K/yr
Key Functions of the role
Greeting and engaging with clients on arrival at a purpose built Welcome Centre.
General
A unique opportunity has become available for a Part Time Customer Service advisor to be at the forefront of a flagship and innovative new development in Hampshire.
With extensive training and guidance, you will deliver the ethos celebrating the lifestyle opportunity to work and play within an innovative development which uses time honoured traditions of place making alongside some of the latest cutting edge technology from a number of regional developers.
As a Managed Service Desk Engineer (T1), you will be the primary point of contact for our customers utilising cloud-based IP telephony solutions.
Your responsibilities will include managing technical change requests, troubleshooting and resolving technical issues, and liaising with senior engineers and partners for more complex matters.
The task at hand: You will be responsible for ensuring timely, accurate, high volume incentive payments to customers whilst reviewing and suggesting improvements to the current process.
Posted by The Niche Partnership • £23K/yr to £27K/yr
This role would suit someone who is looking to take their career to the next step and learn the role, OR, someone who has similar experience and wants enjoys working at this level.
We have teamed up with a successful legal organisation, based in Fareham, to find a Recoveries Executive to join their collaborative and growing team.
This position offers hybrid working (2 days from home), 26 days annual leave, and the option to take advantage of a great spread of benefits.
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.