The Customer Service Team Leader will hold responsibility to help support and effectively lead a team of direct reports, ensuring customer emails, and escalations are efficiently and effectively actioned to a high level of service.
Based Diss (office based on Monday/Tuesday and Thursday, home based Wednesday and Friday)
Applicants will require a minimum of 3 years relevent experience in a Customer Service Management or Team Leader position that involves email and call handling.
On site or Hybrid with a minimum of 1 day per week on site at Norwich office.
This isn't cold calling; these are all conversations with current or interested parties, and your role as a Contact Centre Advisor is to turn those conversations into leads for our sales team.
We're looking for people who can have great conversations over the phone and on-line.
Whether you have previous sales experience or are brand new to the sector, we will provide the necessary training to ensure you succeed.
Within this role you will lead a team to deliver exceptional levels of customer service, supporting the team through any changes and delivering new/enhanced services.
R13 are thrilled to be partnering with a reputable business as they look to add a Customer Service Manager on a job share opportunity.
This is a part-time, permanent position based in Dereham.