R13 are thrilled to be partnering with a reputable business as they look to add a Customer Service Manager on a job share opportunity. Within this role you will lead a team to deliver exceptional levels of customer service, supporting the team through any changes and delivering new/enhanced services.
This is a part-time, permanent position based in Dereham. You will be working 21 hours per week, Mon / Thu / Fri - 8.30am-5pm.The offered salary for this opportunity is up to £36,000 pro rata.
The company
The established social housing provided, based in the East of England, is dedicated to providing affordable and quality homes for those in need, creating safe, sustainable and thriving neighbourhoods. They strive to make a positive impact on society and help those that are most vulnerable. They offer their dedicated team of professional's career development opportunities, competitive salaries, and a supportive working environment that values diversity and inclusivity.
The day to day:
- Leading a team of Advisor in providing outstanding customer service.
- Delivering business change, including new & enhanced services for customers.
- Training and developing your team.
- Liaising with customers, when queries are escalated, problem solving.
- Managing and monitoring the services and seeking areas for improvement.
- Using multiple IT systems, maintaining accuracy
You will have/be:
- Previous experience in a call centre/customer service environment.
- Leadership and team management skills alongside supporting individuals development.
- Excellent customer service skills.
- IT literate (including Microsoft suite) & open to learning new systems.
- Good team player enjoys working in a buoyant work atmosphere.
- Forward-thinking, and adaptable.
How to apply:
To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Senior Managing Recruitment Partner If you don't hear from us within 5 working days upon initial submittal of your cv please assume you have been unsuccessful.