You will be responsible for leading a high-performing team of Contact Centre Customer Representatives, ensuring they deliver excellent customer service.
Leading a culture of continuous improvement to drive the business to market excellence.
Accountable for meeting KPI targets in operational performance, sales, and customer satisfaction.
In this role, you'll drive team performance, implement strategic goals, and step in for the Head of Call Centre when needed, ensuring effective leadership and seamless operations.
Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance.
You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals.
They continuing to expand and are currently looking to recruit an experienced contact centre Team Leader to manage a team of Inbound Sales Agents.
About The Role
CCP are delighted to be partnering with a fantastic client who we have been supporting throughout 2024, a year that has seen significant growth and diversification of their business.
They are seeking an inspiring Team Manager to drive operational excellence within their call centre operations.
This role offers the opportunity to lead a diverse team, foster an inclusive work culture, and contribute significantly to the company's ambitious growth plans.
Our client is a leading insurance provider, committed to transforming the perception of insurance through innovative technology and a customer-centric approach.
Posted by Hays Specialist Recruitment Limited • £30K/yr to £32K/yr
My client and leading financial services provider based in the heart of Liverpool city centre and known for their customer-first approach, is seeking a professional Customer Service team leader to join their organisation on a permanent basis.
As they continue to expand, they are looking for an experienced team leader to oversee their frontline service teams, ensuring they provide efficient, compliant and high quality support to both internal and external customers.
Posted by Randstad Perm Professionals • £28K/yr to £30K/yr
General
As a CS Team leader you will be responsible for leading a small team of customer service adviser's focusing on delivering excellence, advising on best practice and leading by example.
We are delighted to be working in partnership with a multi-national market leader in search of a passionate and capable Customer Service Team Leader.
Responsibilities
Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level.
In this role, you will oversee a dedicated team of customer service representatives in a fast-paced call centre setting.
We are on the lookout for a dynamic Customer Service Team Leader whose mission is to ensure every customer interaction is a positive one while driving performance, engagement, and continuous improvement!
Are you a proactive leader with a talent for guiding a team?
The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team manager experience, get in touch!
We have a vacancy for an enthusiastic and focused Team Manager to join our clients busy, vibrant team.
Monday to Friday office hours and Hybrid working options in the heart of London.