Are you an experienced Team Leader with a background in utilities or collections? If so, we want to speak with you!
Red Recruitment is recruiting an experienced Team Leader to join our client based in Llanelli.
This role will require you to use your utilities and/or collections experience to manage a team of Customer Service Agents.
Benefits and Package for a Team Leader:
- Salary: £27,000 per annum
- Hours: Monday - Friday, hours between 8am - 6pm and 1 in 2 Saturdays, 9am - 1pm
- Location: Llanelli
- Contract Type: Permanent
- Free parking
- Friendly and encouraging environment
- Health and wellbeing programme
- Bonus scheme (quarterly bonus)
- Internal recognition schemes with financial award
- Pension scheme
- 33 days annual leave (including bank holidays and your birthday)
- Social events including Summer and Christmas parties
- Support and training provided
- Career progression opportunities
Key Responsibilities of a Team Leader:
- Managing, coaching and motivating a team of Agents
- Tracking and measuring individual and team goals and targets
- Ensuring customer expectations are met
- Providing support to the team with high-volume calls or escalations
- Encouraging the team to achieve high standards of performance and customer service
Key Skills and Experience of a Team Leader:
- You must have contact centre experience
- Experience within the utilities or collections industry is required
- Previous experience leading a team is required
- Good communication skills
- You should be able to think independently and work within a team
- You must have a valid UK driving license
If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)