Kenneth Brian Associates are working with a well known organisation based in Sutton, who are looking for Contact Centre Agents to join their buzzy team!
This is very different to the average Contact Centre role; you will be handling incoming calls and taking information, asking questions to ensure high quality of information is obtained, liaising with internal and external contacts, and providing important input into the outcome of each and every call.
You will have to diagnose problems and handle complaints whilst handling high volumes of calls.
We are looking for Call Agents to join our busy Contact Centre team.
Call Agents 24/7 shifts Salary £24,145.00 per annum (Potential increment of £1,200 per annum after 2 years' service) (Benefits include; life insurance, free parking, excellent transport links, cycle to work scheme, and employee discount scheme) Full-Time - Permanent Surrey
You will be required to receive information relating to crime from members of the public by phone and via online forms and will need to question callers.
This is very different to the average Call Centre Agent role; you will be handling incoming calls and taking information, asking questions to ensure high quality of information is obtained, liaising with internal and external contacts, and providing important input into the outcome of each and every call.
As a Call Centre Agent you will have to diagnose problems and handle complaints whilst handling high volumes of calls.
Kenneth Brian Associates are working with a well known organisation based in Hackbridge, who are looking for Schedulers or Call Centre Agents to join their buzzy team!
This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
Face to face, email and digital customer interactions can also be involved.
Our client is a fast-growing specialist in their field - they are currently in search for a strong Call Quality Assurance Officer who can bring their skills to the team and grow within the company.
Daily Duties
You will check equipment to make sure it is calibrated and operating correctly, inspect storage areas to make sure conditions will maintain the quality of the materials and products, and sign off on every step of the process.
OA are currently recruiting for a Call Centre Team Lead to join a reputable business that has a portfolio of clients across FMCG, Financial Services and leading brands.
Monday Friday 8am 9pm; Saturday 8am 7pm
This role will be based in their Edgware offices on a temporary to permanent basis.