We are looking for enthusiastic Customer Service Agents with a passion for customer service to join a dynamic team on a major project for a large UK Financial Services company, assisting with inbound calls and email queries from existing customers and preforming administrative activities.
Candidates will be required to work 37.5 hrs per week Monday to Friday between the operational hours of 8am to 6pm, with alternate Saturday mornings from 9am-1pm.
When a Saturday is worked the time is given back in lieu.
Our zero-hour contract offers flexibility to our employees.
We provide the opportunity to work without being tied to a fixed number of hours each week and create the flexibility you need in your work-life balance!
Industry experience, Previous experience in call center environments, Superb customer services & communication skills, Good IT skills (especially Excel), Personable and engaging, Treating Customers Fairly.
This role includes working on Managing customer billing workflow, admin work, answering customer emails and the occasional customer telephone call.
No sales experience required however experience in handling customer over different platforms (emails, calls etc) is essential.
We have an opportunity for an organised and conscientious Administrator to deliver a high level of service to Investment teams.
The candidate must be diligent and professional, and is required to provide exceptional administrative support whilst working to tight timescales.
Duties include assisting with investment processes, maintaining documentation and collaborating across teams, including New Investments, Portfolio and Risk.
My financial services client in Cardiff are looking for an experienced Senior Financial Crime Operations Manager to join the team on a 12 month Outside IR35 contract.
The successful candidate will have a big part in the strategic set up of the Financial Crime and KYC/Onboarding department.