This is a busy and highly rewarding telephony based role, handling high volume customer calls relating to a broad range of council service including; Elections, Waste, Council Tax, Housing, Parking, Children's Service, Education, Adult Social Care and much
You will provide advice and guidance to customers and members of the public requesting support predominantly via the telephone.
Face to face, email and digital customer interactions can also be involved.
This is very different to the average Contact Centre role; you will be handling incoming calls and taking information, asking questions to ensure high quality of information is obtained, liaising with internal and external contacts, and providing important input into the outcome of each and every call.
Kenneth Brian Associates are working with a well known organisation based in Sutton, who are looking for Contact Centre Agents to join their buzzy team!
You will have to diagnose problems and handle complaints whilst handling high volumes of calls.
As an admin/ customer assistant, you will contribute to the daily activities of the service team, working within a busy environment to help achieve first-class, professional service.
Calling entry-level candidates who are seeking their first professional office opportunity!
We're seeking friendly and enthusiastic people to join their administration and customer service teams.
Friendly and established company on the outskirts of Sutton are looking for a lively Customer Service Operator, permanent £24k, immediate start, would suit someone sociable who enjoys being in the office full time.
Working in a team you will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc).
You will ensure the companies customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries.
This is very different to the average Call Centre Agent role; you will be handling incoming calls and taking information, asking questions to ensure high quality of information is obtained, liaising with internal and external contacts, and providing important input into the outcome of each and every call.
As a Call Centre Agent you will have to diagnose problems and handle complaints whilst handling high volumes of calls.
Kenneth Brian Associates are working with a well known organisation based in Hackbridge, who are looking for Schedulers or Call Centre Agents to join their buzzy team!
Our client is a fast-growing specialist in their field - they are currently in search for a strong Call Quality Assurance Officer who can bring their skills to the team and grow within the company.
Daily Duties
You will check equipment to make sure it is calibrated and operating correctly, inspect storage areas to make sure conditions will maintain the quality of the materials and products, and sign off on every step of the process.