In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Our client is a prominent player in their industry.
They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
The role is responsible for the operational management of all service provision across a designated Region including residential, supported housing and community-based services, with a strong emphasis upon business development.
We have a fantastic opportunity for an inspirational and commercially focused leader to join our client at a significant point in our journey.
This role follows a reorganisation of our regional operations, enabling us to provide greater attention to developing our residential and supported housing services and increasing self-funded clients as part of our 5-year strategy.
Our client is looking for a dynamic and driven Operations Manager to join their team on the weekend shift to uphold their high standards and influence positive operational change.
Elevation Recruitment Group are delighted to be working with a market leading manufacturer to recruit an Operations Manager to join their Goole facility.
Duties of the Operations Manager include
Drive daily performance of a team of 35-40 production operatives.
Head of Operations is a senior, high-profile role encompassing the full array of shopping centre operations (facilities management).
You are the deputy to the Centre Director CD and lead multiple functions on site to deliver operational excellence.
The purpose of the Head of Operations role is to lead, support and encourage teams to drive operational improvement, delivering exceptional customer experience, through "World Class Service", and bring "Joy" to our customers.
Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.
Come and join us as a results driven Branch Operations Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team.
The Role
As a Branch Operations Manager, you will report directly to the Branch Manager and support the day to day running of the branch.
You will identify and capitalise on every sales opportunity, through management of staff and resources, and inspiring your customers with the perfect solutions for their requirements.