A Contact Centre Manager is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City.
This is an in office role - full time 37.5 hours a week - hours are predominantly going to be Monday to Friday between the hours of 8am - 6pm on a rota basis.
This is an excellent opportunity to progress your career with a well-established company!
Reporting to the Area Manager you will be responsible for managing your centre, co-ordinating the workload, the delivery of company business objectives while providing excellent customer service.
Maintain centre and health & safety standards.
Encourage, lead and motivate your team to consistently deliver excellent service.
Reporting to the Centre Manager you will be responsible for managing your centre, co-ordinating the workload, the delivery of company business objectives while providing excellent customer service.
Maintain centre and health & safety standards.
Encourage, lead and motivate your team to consistently deliver excellent service.
My client is in a growing industry and have seen significant growth over the past few years.
They are extremely successful across Print, Telecommunications & IT Services and have a fantastic digital business growth strategy that you will be a part of.
They support their salespeople with marketing and have an experienced lead development that you'll work closely with.
They are looking for someone who has excellent communication skills, attention to detail and strong administration and customer service skills .
There are a number of different opportunities for progression.
Nouvo Recruitment are working with a local organisation who are going from strength and strength for which this is a really exciting time to join such an innovative team.
My client who are a successful Debt Recovery Agency are looking for an Customer Service Advisor to join their team - Previous experience in a collections environment would be an advantage but not essential as full training will be given.
This is an exciting opportunity for an ambitious candidate looking to start their career or looking for a change.
As our Client Services Manager you will understand your clients and their needs, inside out.
You'll be responsible for monitoring and progressing client campaigns, activity, requests, and end to end service management across your portfolio.
You'll ensure that effective and efficient services are delivered to contractual service level agreements and our solutions are fit for service, creating growth opportunities where possible and driving service improvement plan.