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We are looking for Temporary Complaint Officers to join our clients Customer Service Team for a 12 week contract. The role will be to resolve complaints both over the phone and emails, supporting customers through their complaints journey, investigating cases, and ensuring a fair outcome. You will also play a key role in identifying systemic issues to prevent future complaints. Day to Day of the role: Serve as a customer experience expert and brand ambassador. Act as the first point of contact for customers, acknowledging complaints and informing them of the next steps. Investigate complaints thoroughly and impartially to reach a fair conclusion. Clearly and concisely communicate findings and outcomes to customers and stakeholders. Collaborate with other departments and external stakeholders, such as the Housing Ombudsman, contractors, and local councillors. Provide feedback to colleagues, managers, or teams as necessary. Identify and suggest improvements to systems, processes, policies, or training that may lead to complaints. Required Skills & Qualifications: Exceptional written communication skills with attention to detail in spelling, grammar, and punctuation. Initiative and decision-making ability, with a sensitive and fair approach. Customer-focused with a polite and empathetic telephone manner. Strong time management skills to meet deadlines. Experience in customer service and handling complaints or challenging conversations. Confidence in working towards KPIs and meeting deadlines. Proficiency in Microsoft Office packages, including Outlook, Word, and Excel. Ability to analyse complex complaints and customer feedback, and evidence findings. Commitment to embodying the organisation's Values and Behaviours. Please apply today for immediate consideration.
Our client urgently needs an experienced complaints handler - someone who puts the customer first. Great company to work for with a flexible hybrid working pattern. They recruit on a temp basis initially but move to a fixed term contract after 3 months. There are long term opportunities here for the right people. You will be working in a dedicated team handling complaints through to resolution. The Complaints Role This is working for a fantastic organisation with excellent values, the team atmosphere is very inclusive and people feel valued. Within this role you will be required to provide excellent customer service by dealing with complaints as they arise to avoid escalation. This will involve keeping the customer updated throughout the process and finding appropriate resolutions. You will be using a CRM system and have support from the rest of the team throughout. The Ideal Candidate for Complaints Handler role This role would really suit someone who has previous experience dealing with complaints and enjoys problem solving and finding a resolution. You will need excellent time management skills and the ability to communicate at all levels both verbally and in writing. You will need to have a good knowledge of MS Office and be highly detailed in your approach. It is vital that you can remain calm under pressure and can make decisions. Further Information This role is for 3 months. As we are anticipating a high volume of applications for this role, unfortunately we can't respond to each application individually. We will contact you if we are able to include you on the shortlist within 3 days. If you do not hear from us in this time, please assume that you have not been successful on this occasion.
Are you seeking flexibility in your work schedule? Do you thrive in a receptionist role, where each day brings new challenges and opportunities to make a difference? Our client, located in Southampton, is seeking highly skilled individuals to join their team as temporary Receptionists, with assignments ranging from a single day to a week or two at a time. As a Receptionist, you will be the first point of contact for visitors and guests, ensuring their experience is welcoming and efficient. Your warm and friendly demeanour, coupled with your professional approach, will create a positive impression and set the tone for their interaction with our client's organisation. Key responsibilities: Greeting visitors with a smile and providing a warm welcome Answering incoming calls and directing them to the appropriate person or department Managing the reception area, including maintaining a clean and organised workspace Assisting with administrative tasks such as data entry, filing, and document preparation Scheduling appointments and managing meeting room bookings Handling incoming and outgoing mail and deliveries What we're looking for: Previous experience in a receptionist or customer service role Excellent verbal and written communication skills Strong organisational and multitasking abilities Proficiency in Microsoft Office Suite and other basic computer skills A positive and professional attitude A flexible approach to work and the ability to adapt to changing priorities This is an incredible opportunity for individuals who enjoy being the face of an organisation and take pride in delivering exceptional customer service. Our client values individuals who are reliable, proactive, and able to work independently while also being a collaborative member of their team. If you are seeking a temporary position that offers variety and flexibility, we would love to hear from you. Our client's office hours are Monday to Friday, and the schedule may vary between 8 am to 6 pm, 8 am to 4 pm, 9 am to 5 pm, or 10 am to 6 pm, depending on their needs. Remuneration for this role is £12 per hour, and although the position is temporary, it offers an excellent opportunity to expand your experience and network within different organisations. Benefits of becoming an Office Angels Temp: Weekly Pay Up to 28 days annual leave Dedicated consultant to support your job search First opportunity to see permanent positions Access to free eyecare vouchers Temp of the Month awards Access to Boost, for online discounts Timesheets can be completed on mobile devices Discount schemes Access to Well-being platforms FREE access to online LinkedIn Learning courses. Next steps... Contact Kat Bennett at Office Angels South Coast [] to hear about this or other opportunities. Alternatively, upload your CV to the Office Angels Website homepage Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.