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We are seeking a Customer Service Advisor who will play a crucial role in ensuring customer satisfaction and enhancing the customer experience on a permanent basis. The ideal candidate will provide outstanding service, handle customer inquiries, and maintain good relationships with clients. Client Details The organisation is a leading entity in the retail sector, boasting a sizeable team of professionals dedicated to delivering unparalleled customer experiences. With a significant presence in Hitchin, they pride themselves on their commitment to quality and service excellence. Due to growth they are looking for a Customer Service Advisor to join their team, to take ownership of their business area and deliver an excellent service to their B2B customers. Description Provide top-quality customer service to enhance customer satisfaction. Handle customer inquiries and complaints professionally. Assist customers with product selection and provide product information. Process customer orders and returns accurately and promptly. Schedule engineers where necessary Process invoices Communicate effectively with team members to ensure a smooth operation. Participate in regular training and development sessions. Adhere to company policies and procedures at all times. Profile A successful Customer Service Advisor should have: Experience ideally within a B2B customer service role or have a strong passion for delivering excellent customer service Strong communication and interpersonal skills. Proficiency in using software and systems. A positive attitude and the ability to work well in a team. Live locally to Hitchin Please note the hours are Monday to Friday (full time 8.30am - 5pm) and you will be required to be 'on call' one weekend per month for 4 hours per day Job Offer Competitive salary negotiable depending on experience A professional work environment in Hitchin with a team of dedicated professionals. A comprehensive training and development programme. Generous benefits including 28 days annual leave plus bank holidays