We are pleased to be recruiting for a leading distributor based in Kings Langley who are looking for a Customer Service Advisor to join their warm and welcoming team on a full time, permanent basis.
This is a fantastic opportunity for someone to learn and develop new skills or put existing ones to good use.
You will be working with a close-knit team and will be responsible for assisting with customer orders, making sure deadlines are met and deliveries are running smoothly as well as much more!
We are looking for someone ideally with previous office experience, someone who is used to working to deadlines or in a fast-paced environment.
This is a Monday to Friday position, hours are from 9am to 5pm (there may also be another shift being introduce with an earlier start and earlier finish time). The salary for this position is paying between £27K to £30K (depending on candidate experience). The company offers a number of fantastic benefits including, hybrid working scheme (which kicks in after training is completed), excellent pension scheme, annual bonus scheme, company discount and more!
Duties to include:
- Ensure customer orders from the shared mailbox and telephone are processed accurately and within required timeframes.
- Resolve all customer queries professionally and courteously including delivery queries, mis-picks, missing items, or processing errors. Provide credits, arrange collections, resolve mispicks, misprocessing and stock quality control issues.
- Managing Customer and Sales Team expectations (where stock levels are insufficient, or delivery requests are unachievable.)
- Be familiar with marketing campaigns, offers, value adds, promotions and ad-hoc deals, maximising opportunity where possible.
- Work closely with logistics partners to ensure orders are successfully transmitted, fulfilled and delivery deadlines met.
- Be proactive by reaching out to customers to follow up on recent orders, deliver courtesy calls and emails and add value by representing the business in the best way possible.
- Maintain good working relationships with internal and external stakeholders.
- Work with Brand Managers and Sales Representatives to administer and manage reserves and to keep account notes for marketing funded details up to date.
- Maintain customer address and contact detail information.
- Understand portfolio brands.
Candidate requirements:
- Able to work under high pressure during peak times.
- An ability to multitask while still achieving accurate results to tight deadlines.
- Excellent communicator.
- MS Office proficiency, Outlook, Word and Excel.
- Customer focussed, and always able to provide superb service.
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.