The Customer Administrator will provide essential support within the Customer Service Department, ensuring the smooth running of customer-focused operations.
Our client is a reputable company within the retail industry and based in Worthing.
They are known for their commitment to excellence and their focus on delivering high-quality services to all clients.
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
This Customer Service role will be based in a small call centre and consists of a high volume of inbound calls from customers, arranging travel insurance cover for new and existing customers, helping them with post purchase queries and amendments.
No experience required.
A great opportunity within financial services and Insurance, to join a fast paced and ever growing company in the Worthing area.
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices.
Company
We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework.
Standard hours
Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day.