Posted by Ideal Personnel and Recruitment Solutions • £27K/yr to £30K/yr
Our client has a permanent, full-time vacancy for a Customer Sales Advisor to work with their leading fishing products brand, supplying market-leading products across all angling disciplines, providing a comprehensive and well-supported product portfolio for all specialist retailers.
Successful applicants will ideally have previous experience of working in a busy customer-focused service environment such as telesales or customer service and if you have experience in a fishing environment or you enjoy fishing then even better!
The main focus is on processing incoming telephone and email sales orders and providing technical information and back-up service for products.
To deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty.
Customer Interaction: Serve as the first point of contact for the client's care line, supporting Veterinary professionals, Pet owners, Farmers, Wholesalers, and Retailers.
We are continuing to support one of the largest animal healthcare companies in the UK, which is deeply committed to its values and has been recognised as one of the top companies to work for in the UK, with excellent working conditions, the office in a beautiful setting, and an extensive benefits package that is second to none.
Role & Responsibilities
Deliver a high level of customer service and efficiency in handling inquiries.
Locations: South London, Aldershot, Reading, Milton Keynes, Oxford and Horley
Working with our Customer Experience team, you'll be responsible for in person customer engagement in communities, before, during and after planned works.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?
Essentially you will have proven experience in the automotive industry working in a customer service focused role, with ability to multi-task and adapt to changing priorities.
Basic Sage accounts would be an advantage to assist the Office Manager in absence but not essential.
You will have exceptional administration skills, with experience in MS Office and basic Excel.