Company description:
SGB
Job description:
Job Title: Customer Support Coordinator
Salary: Starting from £28,000
Location: Milton Keynes/ Hybrid
- Hybrid working
- Enhanced parental leave
- Eligibility to annual bonus scheme
- Access to a fantastic loan car scheme
- 25 days annual leave plus bank holidays
- Competitive pension
- 4x basic salary life assurance
Why choose our Services department?
A Quote from Stephen Rasen - Head of Customer Support & Technical
"Teamwork is the real reason that the Services department of Scania Great Britain is such a great place to work. Each department within Services collaborates as one team, working together to continually deliver the premium service our customers have come to expect. It's a team where you can tangibly see the difference you make, especially as we work toward our vision to develop sustainable service solutions for our customers".
In this role you will:
- Oversee and handle customer queries and potential complaint cases, tracking progress, and seeing through to completion.
- Implement and develop management reports to highlight results, analyse trends and identify continuous improvement steps.
- Process incoming orders, update equipment logs, and periodically conduct stock reviews.
- Liaise with the factory and the parts technical team to resolve any queries.
- Collaborate with the wider team, including the contracts and warranty departments, delivering general administrative support.
About you:
- Customer focussed – enthusiastic about delivering an exceptional service through pro-active communication.
- Organised – able to simultaneously track and progress multiple cases.
- Diligent – accurately conduct a range of administrative duties.
- Team player – work as part of a team, supporting one another to ensure our customers receive a fantastic service.
- Solutions orientated – the desire to overcome hurdles and the ability to identify solutions.
If you're interested in this role we'd love to hear from you.
Closing date: 16/09/2024
Next steps:
1. If you like the sound of this position, please apply today.
2. A member of the Scania Recruitment team will contact you to discuss your application.
3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.z
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we'll be happy to discuss these with you.
Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.