We are looking for ambitious and motivated Fraud Customer Advisors to join our clients Fraud team that supports everyday banking customers.
You will be supporting providing telephone support to customer to support the identification and investigate fraudulent activity on current and savings accounts.
This is a fully remote role, and you will be required to work 40 hours per week, working a condensed 4 day working week shift pattern of 4 days on and 4 days off.
Hybrid working is available for all employees and can be tailored to suit the individual.
You would be expected to work at least one late shift (19.00) once per week and 2 Saturday shifts within an 8 week period.
Description
Would you like to be part of a values driven, award-winning business committed to employees wellbeing and passionate about creating a flexible and inclusive environment?
As a Customer Representative you will be responsible for delivering an outstanding service, acting as the link between existing Partners and the Product team.
Customer Representative
Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service.
This is a great the opportunity to get your foot in the door of a highly reputable energy company!
Carry out reminder calls to customers for appointments
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.