My global pharmaceutical client, based in Buckinghamshire, are looking for a Spanish Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.
Details of the role are as below:
Purpose
The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.
We are recruiting for an exciting new Customer Service role with Honda Financial Services, who are seeking an experienced customer service agent who can provide an excellent level of service to their customers.
The successful candidate will ensure the department meets its service levels on phone calls , banking of manual payments , checking of finance documentation and response times in emails/letters .
This is the perfect role for a graduate or a returner to work who has solid customer service experience and can commit to a 3 month rolling contract.
Posted by Parkside Office Professional • £17.12/hr
Our international client requires an experienced Customer Relations Specialist to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.