Triage and assess customer concerns, suggest appropriate solutions and where possible recover the issue.
Large Housing Association requires a Complaints Triage and Service Recovery Officer to manage customer dissatisfaction before it escalates to a formal complaint.
Responsibilities
Act as first point of contact for customers who are expressing concerns or dissatisfaction, deploying empathy, problem solving skills and proactive communication to address their issues.
Wholesale Customer Service Team Leader £45,000 West London-based Hybrid (Minimum 4 days in-office)
For this role we require someone fluent in English One European Language (German, French, Spanish or Italian) if that is you, read on!
A well-established, design-led company with a strong international presence is looking for a Wholesale Customer Service Team Leader to join their growing EU team.
As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents.
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months with permanent opportunities.
Promptly contact customers to confirm payments will be received in line with the set payment terms and perform follow up calls when required should funds not materialise.
General
You will play a key part in improving collections through building and maintaining customer relationships whilst investigating and resolving their queries.
This role will be part of a growing Finance team and play an important role in embedding a new ERP system and best in class Order to Cash (O2C) processes.
As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents.
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months with permanent opportunities.
As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents.
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months with permanent opportunities.
We are seeking a proactive and personable Customer Service & Leasing Representative to join the front-line team at a vibrant residential development.
This position is ideal for someone with a passion for delivering exceptional service, managing residential lettings, and fostering a welcoming environment for residents and visitors alike.
We are recruiting for a motivated and customer focused customer service and sales representative to be the friendly face and driving force behind a vibrant residential development.
About the role
Work along side the General Manager to maintain excellent standards.
Play a key role in building a warm, inclusive community.