**About the Role
We are seeking a proactive and personable Customer Service & Leasing Representative to join the front-line team at a vibrant residential development. This position is ideal for someone with a passion for delivering exceptional service, managing residential lettings, and fostering a welcoming environment for residents and visitors alike.
You will be instrumental in supporting the end-to-end leasing process and ensuring a smooth resident journey - from initial enquiries through to tenancy start and beyond.
**Key Responsibilities
Leasing & Tenancy Management
- Respond to tenant enquiries by phone and email in a professional and timely manner.
- Manage customer expectations and support throughout the resident lifecycle.
- Assist with leasing administration, including check-in/check-out reports and inventory checks.
- Conduct property viewings and follow up with prospective tenants.
- Prepare and maintain accurate records for new tenancies, including utility setups, council tax registration, and deposit handling.
- Utilise property management systems (e.g., Yardi) to generate tenancy agreements and manage resident data.
- Support branded marketing campaigns and participate in "open house" events.
- Assist with tenant application processes, including background and credit checks.
Customer Experience
- Manage the reception area, welcoming residents and visitors with warmth and professionalism.
- Deliver five-star service aligned with brand standards to tenants, contractors, and stakeholders.
- Proactively resolve service issues and collaborate with team members to improve processes.
- Foster a community-oriented environment, encouraging resident engagement and retention.
- Ensure prompt responses to resident service requests (within 24 hours).
- Support efforts to obtain positive reviews and promote long-term resident satisfaction.
Property Operations
- Monitor and maintain high standards of cleanliness and safety across the site.
- Assist with routine inspections, health & safety compliance, and minor maintenance coordination.
- Report hazards or maintenance issues to relevant teams in a timely manner.
**What We're Looking For
Essential:
- Experience in residential lettings, student accommodation, or similar property roles.
- Strong administrative and organisational skills.
- Excellent written and verbal communication.
- Friendly and confident with a proactive, solutions-based mindset.
- Comfortable using Microsoft Office and property management software.
Desirable:
- Experience in the private residential sector.
- Knowledge of Yardi or similar systems.
- ARLA qualification or similar professional accreditation.
- Sales confidence and ability to promote lettings offerings.
**Key Attributes
- Customer-first attitude with a passion for community-building.
- Reliable, adaptable, and able to work both independently and as part of a team.
- Willingness to work weekends and rotate across sites if needed.