My client, a membership organisation is currently recruiting for a Customer Service Manager.
The main purpose of this role is to provide excellent customer service to their members, learners and prospective applicants for individual, course and consultancy accreditation.
Working Model: Working from home (UK) with co-working twice a month (Warwickshire) and quarterly team meetings
You will be managing a team providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams.
We are looking for an experienced Team Leader with a passion for leading and motivating a team support our key client within the financial service sector on a remote basis.
You will be required to work 37.5 hours per week, working shifts across Monday-Friday, between the hours of 08:00-20:00.
We are supporting our client in their search for a Team Leader for their busy Customer Service department.
We are looking for someone with bundles of energy and ideas of incentives to keep the team engaged and on target so they continue to deliver exceptional service and deliver results.
If you have Team leader or Supervisor experience where you are motivating, coaching and adding value to your team, the this could be the role for you.
We are seeking a Customer Service Team Leader on a 6 month contract basis, to join the team to lead a team to ensure the customer contracts are fulfilled on time in full and any customer queries are dealt with swiftly and satisfactorily.
6 month FTC
Our Client is part of an international group of scientific companies, providing laboratory analysis to the agriculture, food, and environmental sectors.
Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets.
General
Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available.
The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a customer booking service in an effective and cost-efficient manner.
To provide an efficient administration service to support the Customer Service Manager in ensuring that all customer requirements are delivered in a professional and timely manner and that the department maintains an excellent reputation for customer care.
Responsibilities
Handling incoming calls from customers, sales team, and suppliers ensuring that the appropriate responses are provided.
General
Our international client based in Blackburn, Lancashire requires an experienced Customer Service Administrator to join their team for a minimum period of 6 months.