We are currently recruiting an Administrator/Customer Service Advisor on behalf of our client based in the Wednesbury area of the West Midlands.
You will be working for a company that are a leading retail giant supplying technology, service and support to its customers.
Your role will consist of supporting colleagues within the business which will involve a range of administrational tasks that are vital to their business.
Do you have experience within a call centre environment, with a passion for helping people with the ability to make people feel listened to and valued?
If you are a confident, compassionate and positive person who always delivers a first-class customer experience during difficult times this is the role for you.....
Are you looking for an opportunity where you can really make a difference and take ownership of a problem and see it through to the end?
Carry out reminder calls to customers for appointments
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
As a Customer Service Advisor, you will provide a service to inbound customer contacts through multiple communication channels, primarily by telephone and email to make outbound contacts as appropriate to maintain or enhance that service.
Are you devoted to delivering superior customer service with a passion for making a difference?
If that sounds like you, then we have your next new challenge waiting at the West Brom.