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We have exciting Opportunity for talented Customer Service Advisors to work on a fix term 6 months contract for modern and growing international business with state of art facilities based in Andover. In this role you will be first point of contact into the business delighting customers, working with our logistics and distribution networks to drive through expedient resolutions to any issues that arise. This will be a full time role working Monday to Friday, in office hours (9:00AM - 5:00PM). After training period you will be able to work from home 2 days a week. Salary offered is up to £28,000 per annum pro rata Some of your main duties will be: Helping to support the achievement of OTIF 100% to all customers. Responding to email customer requests. Escalating any enquiries as where necessary within the organization. EDI & Manual order processing Actively supporting daily operations of key accounts. Take part in ad hoc customer audits running traceability exercises. Responsible for helping to resolve last minute problems that arise. Liaise with the Planning team to ensure successful customer delivery and pro-actively communicate on order shortages and/or amendments as necessary. Working with the commercial team and directly with the customer to ensure stock on end of life is utilized, including the rework of some products where necessary. Managing the day to day relationship with our logistics, warehouse and storage providers making sure they are delivering to expectations on an operational basis. Arranging general uplifts of customer orders and returns. Provide support to other departments and carry out any other duties as necessary to support the wider business. Skills and competencies essential in this role: Customer centric experience Excellent customer service skills Ability to resolve daily customer issues to the required satisfaction Ability to work well within a tea Following instructions and procedures Able to adapt and response to change Great active listening and response skills If you feel that this role is suitable for you apply with your CV and we will be in touch shortly. When successful you will be able to start immediately.