Posted by Page Personnel Secretarial & Business Support • £20K/yr to £25K/yr
As a Customer Service Advisor, you will play a key role in driving sales revenue by managing drink orders and providing exceptional support to licensees within the company's tenanted and leased pub estate.
The role involves regular communication with licensees, assisting with orders, offering product recommendations, and ensuring compliance, all while fostering strong customer relationships.
Our client is a leading pub company that owns a substantial estate of tenanted and leased pubs across the UK.
An exciting opportunity has arisen to join a busy Dealership as a Service Advisor in Ellesmere Port on a temporary basis
Previous experience in a Service Advisor position is essential, as you will be the first point of contact for the Service Department and as such you need to have an excellent level of communication and presentation.
Hourly rate between £18.00 and £20.00 per hour - 45 hours per week
The Customer Service Administrator will work as part of a small office-based team, with responsibility for ensuring customers receive the very best experience whilst delivering a first-class service through multiple channels (telephone, email, salesforce).
The Customer Service Administrator will process customer orders, handle enquiries, monitor orders and proactively act on issues that may arise.
Quality is the primary focus, delivering on promises and ensuring first-time resolution of all customer queries.
As a Customer Service Administrator, you will be instrumental in delivering first-class service through multiple channels, including telephone, email, and Salesforce.
Join our dedicated Customer Service team at a leading company where quality and exceptional customer experience are at the heart of what we do.
This role requires a focus on processing customer orders, handling enquiries, and ensuring first-time resolution of all customer queries while adhering to departmental KPIs.