Customer Service Advisor - Payroll Services
Location: Chester City Centre Hybrid (3 Days Remote, 2 Days in Office - Mondays & Thursdays)
Temp to Perm
Pay: £11.44ph
Hours: Rotating shifts of:
- 8:00 AM - 4:30 PM
- 9:00 AM - 5:30 PM (1-hour unpaid lunch)
Are you an excellent communicator who thrives in a fast-paced environment? Do you enjoy helping others and are quick to pick up new skills? If so, my client wants you on their team!
My client is experiencing a period of growth and is therefor looking for a motivated Customer Service Advisor to join their Payroll Services team. This is a fantastic opportunity to develop your skills in a supportive and dynamic environment.
What You'll Do:
- Handle Contractor Queries: Manage incoming calls from contractors who are already registered and require payroll services again.
- Customer Service Excellence: Provide high-quality customer support, answering general queries including tax-related questions (full training provided).
- Outbound Engagement: Actively dial out to contractors, making productive calls to chase registration forms and assist them with payroll services.
- Administrative Tasks: Complete essential admin work, such as sending out contractor payslips and managing contractor data.
- Multi-Tasking in a Busy Environment: Expect 60-80 calls on busy days, with a focus on admin tasks during quieter periods.
Key Skills & Requirements:
- Strong customer service skills with attention to detail and accuracy.
- Ability to handle high call volumes while remaining positive and solution-oriented.
- Quick learner who thrives in a fast-paced, team-driven environment.
- Organized and reliable with good time management skills.
- This role may also suit someone looking to get into a office based customer service role as transferable skills gained in another industry could be used here.
Perks & Benefits:
- Hybrid Working: Enjoy the flexibility of working 3 days from home and 2 days in our office (Mondays & Thursdays).
- Comprehensive Training: Up to 6 weeks of hands-on training to ensure you're set up for success.
- Supportive Team: Join a positive, growing team where your contributions are valued.
If you're looking to be part of a growing company where you can develop and thrive, apply today!
Note - Please do not apply if you cannot reliably commute to Chester, this is not a totally remote role.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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