As a Customer Service Advisor, you will play a key role in driving sales revenue by managing drink orders and providing exceptional support to licensees within the company's tenanted and leased pub estate. The role involves regular communication with licensees, assisting with orders, offering product recommendations, and ensuring compliance, all while fostering strong customer relationships.
Client Details
Our client is a leading pub company that owns a substantial estate of tenanted and leased pubs across the UK. Focused on helping its licensees succeed, our client provides essential support and resources, allowing pub operators to effectively run their businesses. The company prioritises strong, lasting relationships with its partners and delivers top-notch customer service through its dedicated Customer Support and Sales team.
Description
- Managing a weekly call schedule with pubs/licensees to process drink orders.
- Promoting and selling key brands to ensure licensees have the best product range for their customers.
- Encouraging licensee engagement with online ordering platform and providing support to use it efficiently.
- Handling incoming calls and digital communications from licensees, internal colleagues, distribution companies, and suppliers.
- Providing friendly, professional, and supportive front line service to licensees.
- Managing tasks related to the drinks supply chain, such as order/line failures, picking failures, stock management, and reporting faulty stock.
- Offering flexibility to assist with other departmental tasks as needed.
Profile
A successful Customer Support and Sales Advisor should have:
- Proven Experience in Customer Support: Demonstrated ability to manage customer relationships, preferably in a sales or support role.
- Strong Communication Skills: A confident, polite, and professional telephone manner, with the ability to engage effectively with licensees and internal colleagues.
- Proactive Problem-Solving: A resourceful and tenacious attitude, with the ability to think on your feet and find solutions to challenges.
- Multitasking and Time Management: Excellent organisational skills to handle multiple tasks, priorities effectively, and meet time-sensitive deadlines.
- Positive Attitude: Ability to remain calm, positive, and professional, even in high-pressure situations.
- Customer Service Focus: Willingness to go the extra mile to support licensees, colleagues, and the team.
- Technical Skills: Experience with Excel and an aptitude for learning new systems and processes.
- Team Player: A collaborative approach, with respect for colleagues and a commitment to contributing to team success.
Job Offer
- Opportunity to join a passionate, hardworking and dedicated team.
- Hours from 7.45 AM to 5 PM, Monday to Friday.
- Opportunities for professional development and advancement.
- A chance to work in the exciting leisure, travel & tourism industry