Are you looking for a permanent role in administration?
A new and exciting opportunity for an Administrator with Customer Service elements to join a great team of people working for long standing and reputable group based in Newburn, Newcastle upon Tyne.
If so, this is a great opportunity to join an exciting company and be part of our client's friendly team.
Log and manage all telephone and email inquiries and complaints efficiently throughout the case lifecycle, ensuring adherence to service level agreements (SLAs) and following call flow and escalation procedures.
Assist customers in making purchasing decisions by providing relevant information and guidance.
Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines.
Imperial Recruitment Group are delighted to announce that we are working in partnership with an Engineering business who are recruiting for a Customer Service Administrator
Job Purpose: To deliver a best-in-class service to our customers by adhering to timescales for service-related tasks.
Provide regular updates to customers through verbal and written communication.