The role is responsible for investigating and responding to complaints, enquiries, SARS and FOI requests made to the company, identifying and making recommendations for service improvement and sometimes consulting with service users.
Based in South London but working hybridly (just 1 day each week in the office), this is a full time role (36 hours each week, Monday to Friday), strong knowledge of the homeless & adult social care customer journey and relevant legislation is a distinct advantage to undertake this job role.
A fantastic opportunity has emerged for a Complaints Officer to join one of Adecco's most improved public sector housing clients in a temporary role, initially for six months.
Working knowledge of best practice in handling complaints and customer feedback.
Up-to-date knowledge of service improvement in other local authorities and changes in legislation that affect key services.
Understanding of any legislative framework and government guidelines for handling complaints relating to Housing Needs, Homelessness, Intervention & Prevention.